FAQ
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17. When does my Tune Insure AirAsia Travel Protection coverage begin?
With regard to Return Plan, Period of insurance starts from 00:00 midnight of inception date to 24:00 midnight of the last date of the period of insurance(Both at Japanese Standard Time)(Maximum 30 days)
You are insured from the time you left your home to the time you comes back to your home.

With regard to One way Plan, Period of insurance starts from 00:00 midnight of inception date. You are insured from the time you left your home to 24:00 midnight of the next day (Japanese Standard Time)


18. Does Tune Insure Travel cover sports and other activities?
As long as you are not participating in the Dangerous sports (*), you are covered without limitation or restriction.
(*) Dangerous Sports: Mountain climbing with gears such as ice ax, climbing irons, climbing rope and the like, luge, bobsleighing, skeleton sport, piloting an aircraft, skydiving, flying a hang-glider, flying an ultra-light power plane, flying a gyroplane and other similar dangerous sports.

19. Are gifts and articles purchased during the Journey covered?
Yes they are covered while being under your custody under the Tune Insure AirAsia Travel Protection policies, subject to the terms, conditions and exclusions in the Policy Document.

20. Would a suitcase shipped home early to save costs on excess baggage be covered under the Tune Insure Travel Insurance?
No, any unaccompanied luggage is not covered under the Tune Insure AirAsia Travel Protection.

21. Can I keep having medical treatment in Japan following having the same for injury or illness in overseas?
Yes, you can. Your insurance pays expenses incurred within 180 days including the date of accident (in case of injury) and within 180 days including the date of first treatment received (in case of illness). Subject always to the Insured Amount for Medical Expenses for Sickness and Accident in any one accident or illness.

22. What is the Cashless Repair Baggage Service?
It is an on demand arrangement where the insurer's designated repair shop receive your suitcase, camera, digital camera or portable PC damaged during your travel at your home, repair and return the items back to you.

1. Please contact Sompo Japan Overseas Helpline after you return to your home.

2. Repair Service Center (the Insurer's designated repair shop) will send you the following documentations:-
(1) Guidance to the Cashless Repair Service
(2) A Request Form for Repair
(3) An Invoice for Free Home Delivery Service
(4) Protection Materials, except for Suitcase

3. Home Delivery Servicer will come to pick up the damaged goods and the Request Form.

4. After completion of repair, the goods will be sent to the address you requested.

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